General questions about TravelStatus - SMS service about a flight
Can I order TravelStatus from a mobile phone with an unregistered prepaid card from Telia?
Beginning December 1, 2011, you can no longer order TravelStatus from a mobile phone with an unregistered prepaid card from Telia. You must first register your prepaid card with your mobile operator.
The reason for this is a new EU directive that regulates use of prepaid cards for payment services.
Can I receive information about a flight that is arriving at Stockholm Arlanda?
Yes, you can order SMS service about a flight for someone meeting an arriving passenger via this website or by mobile phone. You can also use the timetables displayed under “Traffic information” here on www.arlanda.com.
Order SMS service for someone meeting a flight
Order from your mobile phone
Can I use the SMS service about a flight if I have a non-Swedish mobile number?
Unfortunately not. You generally need a Swedish mobile number to be able to use services like this.
Can I use the SMS service for flights when I am abroad but have a Swedish mobile number?
No, unfortunately not. SMSs cannot be sent to a Swedish number, like 72020, when you are abroad.
Will the service give me SMS updates about delays if there is more than one such change?
Yes, as soon as we receive any kind of change in the flight time, we send it out, though no earlier than 10 hours before the planned departure or arrival. But we only notify you of changes in gate number or check-in desks if you have asked to receive these SMSs. There is no extra cost to receive such information.
What SMSs will I receive?
It partly depends on what service you have ordered.
Click here to read more about what SMSs you will receive
Do you save my mobile phone number? Will I be receiving unsolicited advertising from you?
We clear out our databases regularly, but we need to save the number for a while in case any questions arise afterward. This is why your phone number will be saved for about one month after the last SMS has been sent. We don’t use your phone number of marketing, advertising or anything like that. Your data are handled in compliance with the Swedish Personal Data Act.
Who is responsible for the SMS service about flights?
Swedavia − the state enterprise that owns, operates and improves Stockholm Arlanda Airport − owns the SMS service but not the actual flight information that you will receive in your SMSs.
Terms of service − read more about Swedavia's responsibility
How do I contact Stockholm Arlanda or Swedavia if I have questions about the service?
Contact TravelStatus Customer Support via e-mail: resestatus@swedavia.se, via the contact form or via tel. 08-797 97 97.
To the contact form
I will be meeting someone arriving on a flight from Chicago. Why isn’t that flight included in your tables? Can I order SMS information about that flight?
If it is a transfer flight, meaning there is a change of planes somewhere, the flight departing from Chicago will not be in our tables. At present, you can only order SMS information about non-stop flights to and from Stockholm Arlanda. For example, if the last leg of the air trip from Chicago is Amsterdam to Stockholm Arlanda, you can order the service for that flight.
I have ideas about how you can improve the SMS service about flights. Whom do I contact?
Read more under Contact, which has a telephone number and a contact form.
Contact − read more
Can I order the service for a flight when I have arrived at the airport?
Yes. If you don’t have access to the Internet, you can order the service directly via your mobile or phone TravelStatus Customer Support at 08-797 97 97 and they will help you.
You can order the service here via your mobile
Can I use the SMS service about flights when I am outside Sweden, and for what airports?
Today the service only applies to flights to and from Stockholm Arlanda. You can order it via this website wherever you are, or phone TravelStatus Customer Support, tel. +46 8 797 97 97 and they will help you.
My flight is not included in your tables when I try to order SMS service about flights on www.arlanda.com. Why?
This may be for one of several different reasons. Either our timetables are not updated or you have the wrong flight number or date. Check first if you entered the correct data. If you still can’t find your flight, contact TravelStatus Customer Support, tel. 08-797 97 97 and they will help you.
I can’t order the service via the website. Why?
If the website has not informed you that you are doing something wrong, contact TravelStatus Customer Support, tel. 08-797 97 97 and they will help you.
I didn’t receive any activation SMS when I ordered the service. Why?
Try again to order the service for your flight (you pay nothing for the old order unless you have already replied YES to a confirmation SMS with flight information). If the problem persists, contact TravelStatus Customer Support, tel. 08-797 97 97 and they will check what happened.
I answered YES to the activation SMS but I haven't received any confirmation SMS. Why?
Some mobile phone models add a kind of “garbage character” when you text your response. Then the service will not be activated. If you are unable to respond to the text message to activate the service, you can try to create a new message by texting YES to 72020. If more than 30 minutes has passed since you ordered the service online, you must order it again either online or via your mobile phone. You can also contact TravelStatus Customer Support, tel. 08-797 97 97.
Order the service directly via your mobile
If I don’t have access to a computer, how can I order the SMS service about a flight?
You can order the service via your mobile, or phone TravelStatus Customer Support, tel. 08-797 97 97 and they will help you.
Order the service directly via your mobile
Questions about the SMSs that are sent out
What determines the time when I receive an SMS sent to my mobile?
We send out the information (which you have selected) about changes as soon as we find out about it ourselves and it goes up on the display screens here at Stockholm Arlanda Airport, but no earlier than 10 hours before planned departure/arrival. If there is any delay, it is due to the mobile network and your mobile operator. The exception is the gate number, which we send out one hour before planned departure.
Where do you get the information that you send out in your SMSs?
It comes from the same source that is used for the flight information display screens out at Stockholm Arlanda and is a compilation of information that Swedavia receives from airlines and ground handling agents.
Swedavia’s responsibility – read more
What shall I do if I receive an SMS about a flight delay?
If you receive information about a change in departure time, we recommend that you check in according to your original time schedule anyway and contact your airline by telephone or via their information counter at Stockholm Arlanda. You can find the phone numbers of airlines on their respective websites.
Airlines, alphabetical list
How do I know that the flight will actually depart at the scheduled time if I don’t receive any SMSs?
The SMS service about flights is built in such a way that it will send out an SMS as soon as there is a change in our database, but no earlier than 10 hours before planned departure or arrival. If you still feel uncertain, you can look at the arrival and departure tables here on www.arlanda.com or phone TravelStatus Customer Support, tel. 08-797 97 97.
Arrivals and departures
Questions about cost
If I have ordered the service on this website but haven’t yet replied YES, will I have to pay SEK 10 anyway?
No, SEK 10 will be invoiced to your mobile phone account when you have replied YES to 72020.
When do I pay SEK 10, when I receive my first SMS or my last one?
SEK 10 will be invoiced to your mobile phone account when you have replied YES to 72020 in the activation SMS.
What does a service for keeping track of flights actually cost?
The only cost besides the SEK 10 is for the SMSs you send − in other words, your reply to the activation SMS and if you cancel the service by sending a STOP. Those costs are billed by your mobile operator and are the usual SMS charge that your operator collects when you send an SMS.
Questions about cancelling the SMS service
Do I have to send STOP so I do not get any more SMSs once my plane has landed?
No, the SMS service stops automatically once your plane has landed.
How do I cancel the service if I don’t want to receive any more SMSs before the flight departs? Can I do this on the website?
At present, you can cancel your SMS service about one or more flights by replying to any of the SMSs you have received from us with the text STOP, or by sending the text STOP to 72020. If you do this, you will be cancelling all your SMS service orders for all flights. You can’t cancel the service via this website.
If I stop the service or if the flight is cancelled, do I get my money back?
In this type of service, it is unfortunately not possible to refund money. If you have more questions about this, contact TravelStatus Customer Support, tel. 08-797 97 97.
I had ordered the service for four different flights and then wanted to STOP the service for one of them. But now I notice that I am not getting any information at all for another flight. What happened?
When you send a STOP message, you cancel the service for all your flights.